TERMS AND CONDITIONS
Art. 1 - Identification of the Seller
These General Terms and Conditions of Sale (hereinafter, Terms and Conditions) are valid exclusively between the company HYPERIOD srl, registered in Milan Companies Register n. 2621140, with registered office in Viale Zara, 58 - 20124 P.I. 11713410964 (hereinafter, "The Company") and any person making online purchases on the website www.hyperiod.eu (hereinafter, "The Customer"). These General Terms and Conditions of Sale may be subject to change and the date of publication on the site shall be equivalent to the effective date. These Conditions govern purchases made on the website www.hyperiod.eu in accordance with the provisions of the Consumer Code, Legislative Decree n. 206/2005 (as amended by Legislative Decree no. 21/14 and Legislative Decree no. 70/2003).
Art. 2 - General sales provisions
By these Conditions, the Company sells and the Customer purchases online the goods indicated and offered for sale on www.hyperiod.eu. The Customer undertakes to read, before confirming his order, these Conditions, accepting them by placing a flag in the box indicated.
Prior to the conclusion of the purchase contract, the Customer is informed of the characteristics of the goods, illustrated in the product sheets, the total price of the goods, including taxes, with details of shipping costs and any other costs, the payment terms, the deadline by which the Company undertakes to deliver the goods, the terms and conditions and procedures for exercising the right of withdrawal (article 9 of these conditions), the cost of returning the goods in the event of withdrawal, the existence of the legal guarantee of conformity for the goods purchased, after-sales service conditions and commercial guarantees, geographical address, telephone number, and e-mail address.
Art. 3 - Conclusion of the contract
The contract of sale is considered concluded when the Company sends the Customer an email confirming the order. The email contains the Customer's data, the order number, the price of the goods purchased, the shipping costs, the delivery times and methods, and the conditions for exercising the right of withdrawal. The Customer undertakes to verify the correctness of the personal data contained in the email and to promptly notify the Company of any corrections/changes to be made.
Art. 4 - Product availability
Product availability refers to the actual availability at the time the Customer places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of several customers and/or the occurrence of an IT anomaly, the products could be sold to other customers before the order is confirmed. Even after the order confirmation email has been sent, cases of partial or total unavailability of goods may occur. In this eventuality, the Customer will be informed by email of the delivery method and timing.
Art. 5 - Prices
The Company may change its prices at any time, however, the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent to the customer. The prices indicated on the site include VAT and do not include shipping costs. Prices may change at any time. In the event of a computer, manual, technical or any other error that may lead to a change in the retail price, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded within 14 days from the day of cancellation.
Art. 6 - Method of Delivery
The Company undertakes to deliver the goods within 30 days of receipt of the purchase order. Shipping costs are borne by the purchaser and are explicitly highlighted when the order is placed.
Art. 7 - Methods of payment
Payment may be made using the payment services or credit cards indicated on the www.hyperiod.eu website. Communications relating to the payment and the data communicated by the customer at the time it is made take place on specially protected lines.
Art. 8 - Legal guarantee of conformity and commercial guarantee
If the customer receives a defective product or one that does not conform to the orders placed, he/she shall have the right to repair or replace the product. The Company offers a 24-month guarantee on its products for any material and/or manufacturing defects. Repair or replacement may only and exclusively take place in the event of a defect or non-conformity; replacement of the goods shall be excluded if the defect or non-conformity was caused by the Customer. The Customer shall be entitled to exercise this right if the defect becomes apparent within a period of two years after delivery of the goods and he reports the defect within one month.
To initiate the repair procedure, the Customer shall send an email to firstname.lastname@example.org certifying the damage by attaching pictures of the defective product and proof of purchase. In the event that the warranty is not valid or applicable to the damaged product, the Company shall send the Customer an estimate of the costs of any replacement, repair and/or shipment. Times vary depending on the quantity of goods to be treated and the nature of the intervention.
Art. 9 - Canceling an order
If you wish you can request to cancel your order within 12 hours from the time of purchase, in this way Hyperiod undertakes to avoid unnecessary emissions of polluting gasses for the shipment of a product that the customer no longer wishes to receive. Refunds will be issued in the same currency and using the same payment method with which the order was placed. It is not possible to issue a refund to another card or bank account.
Art. 10 - Right of withdrawal
In accordance with the legal provisions in force, the customer has the right to withdraw from the purchase without penalty and without specifying the reason, within the term of 14 days pursuant to Art. 57 of Legislative Decree 206/2005, starting from the date of receipt of the products. In the case of multiple purchases made by the purchaser with a single order and delivered separately, the 14-day period shall run from the date of receipt of the last product. Any user wishing to exercise the right of withdrawal must communicate this by writing to email@example.com including the order number. In case of exercising the right of withdrawal, the goods must be returned to HYPERIOD srl, via f.lli Rosselli 48, 20039 Canegrate (MI) - Italy. The goods must be returned intact and complete with the attached documentation, at the Customer's full expense. Without prejudice to the right to verify compliance with the above, the amount of the products subject to withdrawal shall be refunded within a maximum period of 14 days. The refund shall be made using the same means of payment chosen by the customer at the time of purchase. As provided for in Article 56(3) of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Company may suspend the refund until receipt of the goods or until the purchaser proves that he has returned the goods.
Art. 11 - Liability
The Company assumes no responsibility for any inefficiency caused by force majeure or fortuitous events or if there is a malfunction of the site or the Internet network.
Art. 12 - Safeguard clause
In the event that any of the clauses of these Conditions should be null and void for any reason whatsoever, this does not affect the validity of and compliance with the other provisions of these Conditions.
Art. 13 - Contacts
For any request for information, the Company may be contacted by email at firstname.lastname@example.org.
Art. 14 - Applicable Law
These Conditions are governed by Italian law, as is the interpretation of these Conditions.
Art. 15 - Jurisdiction
Any disputes inherent and/or consequent to these Conditions shall be settled exclusively by the Court of Milan.